Signing in
“This verification link has expired” Verification links work for 1 hour. Log in with your email address and password, and SourceGeek sends you a new link.
“This email is already registered with another sign-in method” Log in the way you first signed up, for example with Google, or with your email address and password.
I forgot my password Click Forgot password? on the log-in page. See Create your account.
Workspaces and invitations
I was invited but don’t see the workspace You join automatically only with the email address the invitation was sent to. Log in with that address, or ask the admin to invite the address you use.
“All seats are in use” Every member and pending invitation takes a seat. An admin can add seats under Billing, or revoke invitations that aren’t needed under Settings → Members.
I can’t change workspace settings, company context, bots or billing These are for workspace admins. Ask an admin, or ask them to make you an admin. See Members.
“Workspace not found” The workspace was deleted, or you were removed from it.
Credits and billing
“Out of credits” or “This workspace can’t run new actions” The workspace has used its credits, its trial has ended, or a payment is due. An admin can fix it under Settings → Billing. See When credits run out.
“Business details required” Add your business name and address under Settings → Billing → Billing address before choosing a plan.
Chats
A file won’t attach SourceGeek accepts images, PDFs, Office documents and text files, up to 20 MB each and 4 per message. If you see “Storage quota exceeded”, you’ve reached 200 MB of uploads; files are removed 30 days after upload.
“Could not submit — the question may have expired” Just reply in the chat instead.
I can’t answer a question or approval in a shared chat Only the person whose message led to it can answer. See Questions and approvals.
“This chat is archived” Unarchive it from the chat’s options (ⓘ) to continue.
SourceGeek didn’t find contact details SourceGeek’s own data has no emails or phone numbers. Connect an enrichment tool under Connectors. See What SourceGeek can do.
Connectors
A connector shows “Needs attention” Open it under Settings → Connectors and click Reconnect.
Microsoft 365 says an admin has to approve SourceGeek Send the approval link from the error message to your Microsoft 365 admin. Once they’ve approved it, connect again. See Connectors.
A colleague’s connector isn’t working for me Connectors are personal: connect your own. See Connectors are personal.
Bots
The bot says it isn’t connected to a SourceGeek workspace A workspace admin connects it under Settings → Bots. See Slack and Teams bots.
The bot can’t use my connectors Link your Slack or Microsoft account. See Link your account.
Automations
A run failed with “The agent’s question was not answered in time” Nobody is there to answer questions during a run. Add the missing details to the automation’s prompt. See Automations.
My automation doesn’t run Check that it’s Enabled and has a schedule, and that the workspace has credits and an active plan.
Sharing
“This link is no longer available” The public link was turned off, its chat was deleted, or the workspace has no active plan. Ask whoever shared it for a new link.
Still stuck?
Email support@sourcegeek.com, or click your avatar at the bottom of the left rail and choose Help → Get support. Use Help → Report a bug to report something that’s broken.